RETURN POLICY:
Customer satisfaction is very important to us. All products are carefully inspected upon
their completion, as well as prior to packing & shipping.
We will gladly replace, or refund any product. Some restrictions do
apply, please read our entire return/refund/exchange policy. If an issue
should arise please contact us immediately.
Return/Replacement Policy
Steps:
1. A request for a RMA (return merchandise authorization) form must be made within 30 days of receipt of merchandise. You must contact U Save On Electric to obtain the RMA Form. This form must be completed, signed and returned to U Save On Electric. A valid RMA number must accompany returned merchandise within 15 days of RMA issue date.
2. Items must be returned in their original condition & packing. The product must be returned in its original new condition. Not installed, modified, no dents, scratches and must not be damaged in any way and must accompany
all original documentation (instructions, literature, etc.) as well as
original accessories (screws, wires, etc.).
3. All returned merchandise is subject to a 20% restocking fee.
4. Allow 2 weeks for all refunds to be processed.
5. After these steps have been completed PROPERLY & we have received your
item(s) back. You will receive a refund or replacement. A refund credit will be issued to you in the
manner it was received.
Please Note We Will Not Accept ANY Returns or
Exchanges if these steps are not followed.
***NO returns/exchanges will be honored if you return an item or items to us
without notifying us and obtaining a RMA Form. Packages will be returned back to you. No refund or replacement will be issued.
Return/Exchange Shipping
Policy:
1. ALL returns, exchanges refunds are minus Shipping and Handling costs. We will deduct our cost of Shipping and Handling
of that order from the amount of your refund.
2. Customer is responsible for all Shipping and Handling costs to return
non-defective item(s). We highly
recommend you track your returns with delivery confirmation, so that you may
confirm we have received your item(s) for return. You may also want to consider insuring your
return. U Save On Electric will not be responsible for the loss of any
returns that have not been insured.
3. All orders are shipped with insurance and claims are handled in accordance with the UPS policies. If you should receive a damaged parcel please contact us immediately so we may help you.
4. If you should receive a defective item or an error with your order, we pay
all standard shipping charges to replace the item(s). Our errors will be corrected and shipped at
our expense.
All units come with a 60 Day money back guarantee, and a 5 year manufactures warranty.
The life expectancy of each unit is around 20 years
